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Terms and conditions

Once you use the Website for the purpose of making a purchase, you will be obligated to follow the Terms and Conditions. Please review the list of terms and conditions carefully before starting to use the website services. If you do not agree (or cannot comply) with any law or condition from the list, we advise you not to use the website services provided by Dokkaner.
This legal agreement (the “Agreement”) defines and governs your use of the Dokkaner Platform.
Therefore, it is important to read and understand the following terms and conditions, and when you place an order from the platform, this means that you agree to the terms and conditions that will apply in the event you choose to access the service. If you are under the legal age, you should review this agreement with one of your parents or guardians to make sure you understand it.
Your responsibility to maintain privacy and limit access to and use of your account and password, and agree to be responsible for all activities that occur under your account and password.
When you use or access the Services, you agree to the following:
1- Agree to notify us immediately of any unauthorized use of your password, account, (and/or) any other breach of the Site’s Safety and security Usage Standards.
2- Provide complete, true, accurate, and current information about yourself and how you intend to use the services as per our specifications.
3- Not to disclose to third parties (except required or specified by us) the user information provided to you.
4- Cooperate with us to provide the information requested and issued by us to obtain additional information regarding your eligibility and your use of our services.
5- As part of our services, we will recommend features, products, and services that may interest you, identify your preferences, and personalize your experience.

- Customer rights:

– The online shopper has the right to cancel the order if the delivery or execution is delayed for more than 15 days.

– Dokkaner platform enables you to request to prevent sending ads to you.

– Your invoice must include the total price with shipping charges and value-added tax.

– You have the right to exchange and return within a period of 7 days for selective items.
– We respect the intellectual property of others. If you believe that your intellectual property rights have been misused or in violation of your rights, please contact us.

- Customer responsibility:

1- You may not use our trademarks without our prior written consent.
2- All content included or available through our platform (such as text, graphics, logos, icons, images, audio clips, digital downloads, or data components) is the property of the Dokkaner platform or its content providers and is protected by local and international copyright laws to authors and databases ownership. You may not extract (and/or) re-exploit portions of the content of any of the platform Services without our express written consent. In particular, you may not exploit any data mining, bots, or similar data collection and extraction tools in order to extract (either once or multiple times) or re-exploit any material parts of the content of any of the platform services, without obtaining Our written consent. You may not establish (and/or) publish any of your own database containing material parts of any of the Dokkaner services (such as our price lists and product details) without our written consent.
3- We do our best to ensure the uninterrupted availability of services and the execution of transactions without errors. However, due to the nature of the Internet, this cannot be fully guaranteed. In addition, your access to our services may be suspended or blocked from time to time to allow for repairs, maintenance, or the introduction of new facilities or services. We will limit the frequency and duration of such suspensions or bans.
4- These Terms shall be governed by and construed in accordance with the laws forced in the Kingdom of Saudi Arabia. In the event of any dispute, controversy or any claim arising under these Terms, or related with these Terms, including in any way related to the use of any of the Dokkaner services or any of the products or services offered, or in connection with The existence, validity, interpretation, performance, breach, termination (and/or) any dispute relating to any of the non-contractual obligations arising out of or in connection with these Terms (the “Dispute” for the purposes of this clause) shall be referred to the courts of the Kingdom of Saudi Arabia. Competent and existing in the place of the exclusive judicial authority to settle that dispute. Each party affirms its consent to the exclusive authority of the courts of the Kingdom of Saudi Arabia. For the purposes of this paragraph, you waive your right to object to the courts of the Kingdom of Saudi Arabia on the grounds that it is inappropriate or unsuitable for the resolution of any dispute.
5- We reserve the right to make changes to any of the services, policies, or terms and conditions (including these Terms of Use and Terms of Service) at any time. You will be subject to the terms and conditions, policies, and terms of use in effect at the time you use the Dokkaner services. In the event of invalidity, cancellation, or invalidity of any of these Terms of Use for any reason, that provision shall be considered independent and shall not affect the validity or enforceability of the rest of the Terms.
6- We provide information about the availability of products sold by us on the Website, including information on each product information page. Other than the information on that page or on the Website, we cannot provide additional specific information about the availability of products. As we process your order, we will let you know by email as soon as possible if any of the products you have ordered are out of stock and will refund you if you have paid for them. Please note that unless otherwise stated on the website, relevant delivery dates are estimates only, and these estimates are not guaranteed and should not be relied upon.
7- The Dokkaner platform is not the manufacturer of the products sold on this website. Although we work to ensure that the product information on our website is correct, the actual product package and materials may contain more or different information than the information that appears on our website. Components may also change. All product information on our website is provided for informational purposes only. We recommend that you do not rely exclusively on the information on our website. Please read the labels, warnings, and directions provided with the product before use.

- Privacy information:

1- To purchase and deliver products, take and handle orders, process payments, and communicate with you about promotions.
2- We use it to analyze performance and fix errors/bugs in order to improve the effectiveness of the Site.
3- We use your personal information to suggest recommendations to you about features, products, and services that may interest you, determine your preferences, and personalize your experience with Dokkaner services.
4- To comply with legal obligations we collect and use your personal information to comply with laws. For example, we collect information from suppliers about the place of incorporation and bank account information to verify identity and product quality.
5- We use your personal information to communicate with you for Dokkaner services via various channels (by phone, email, and chat).
6- We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risk.